FAQs

1. What is ChapterJuan?
ChapterJuan is a modern barong brand that redefines traditional Filipino wear. Our designs are crafted to be worn on any occasion, seamlessly blending heritage with contemporary fashion.

2. What makes ChapterJuan unique?
We focus on making the barong more versatile, allowing it to be worn beyond formal events. Our designs incorporate modern silhouettes and styling, ensuring that our pieces are unique and recognizable.

 

Product & Sizing

3. What materials do you use for your barongs?
We use a variety of high-quality fabrics, including jusi, jusilyn, and mixed textiles, ensuring comfort and durability while maintaining the elegance of traditional barong designs.

4. How do I determine my size?
Our sizing guide is available on our website. If you’re unsure about your size, you can reach out to us, and we’d be happy to assist you in finding the perfect fit.

5. Do you offer custom sizing or made-to-order pieces?
We do not offer customized filipinowear as of the moment.

 

Orders & Shipping

6. How can I place an order?
You can shop directly on our website. Simply select your desired item, add it to your cart, and proceed to checkout.

7. Do you ship internationally?
No, we currently do not offer international shipping.

8. How long does it take to receive my order?
Orders typically take 5-7 business days.

9. Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number so you can monitor its progress.

 

Returns & Exchanges

10. What is your return and exchange policy?
We accept returns and exchanges within 7 days of receiving your order, provided that the item is unworn, unwashed, and in its original packaging. Custom and made-to-order pieces are non-refundable.

11. What should I do if I receive a defective or incorrect item?
Please contact us immediately with photos of the issue, and we will arrange for a replacement or refund.

 

Care Instructions

12. How do I take care of my barong?
We recommend dry cleaning or hand washing with mild detergent to preserve the fabric’s quality. Avoid using harsh chemicals or bleach.

 

Contact Us

13. How can I reach out for inquiries?
You can contact us through our website or official social media pages. We’re happy to assist you with any questions!